FAQ

Home FAQ

 
  1. Click on the Saudi Domains registration page found in the list at the top.
  2. Make sure the domain you want is available, if so then sign up for an account on the website.
  3. After signing up, fill up the form and attach the necessary documents.
  4. You will have to wait for the administrator to approve your email and phone number.
  5. The payment process will take up to 24 hours to be approved in case of these domains (com.sa, .sa, net.sa, .pub.sa ). On the other hand the following domains will require approval from the Saudi network information centre (shc.sa, .med.sa, .org.sa, .edu.sa).
The advantages of a Saudi domain:
  • A national domain.
  • The credibility of the domain for citizens and residents in the kingdom and abroad.
  • Ensuring ownership of the domain for the registrant to avoid losing domain to others
  • Web hosting technical support for the domain registrants
To register a new domain you need to attach a copy of official Saudi documents to prove the relationship between the wanted domain and the registered name on the official documents. Clarification of the relationship is needed.

You can attach any of the following documents :
- Commercial registration certificate.
- Trademark.
- Saudi Business Center.
- Lawyer's license.
- Agency registration certificate.
- Association registration certificate.
- Freelancer certificate.
- Balady license.
After attaching the right documents, it takes up to 24 hours to confirm the reservation of a new domain.
You only need to select the domain and pay the renewal fees and the domain will automatically be renewed
You can pay online through a Visa, MasterCard, Amex, Apple pay, or a Mada card.
Yes you can renew your domain a maximum period of 10 years .
The registration and renewal cost will be 99 SR only VAT included.
The transfer with renewal cost will be 69.30 SR only VAT included.
Transfering domains will not effect your website and will not be noticed by your website visitors.
Yes, you can transfer up to 20 domains at a time.
You only need these few steps to move your domain to Cloudsa from (any other registrar):


Step #1)
  1. Login to your current agent
  2. Select the domain and click the dropdown option and request for the verification code
  3. An email will be sent to the administrator
  4. Click on the link and enter the OTP code that you received at your phone
  5. Then wait for the code and copy it
Step #2)
  1. Login to cloud.sa/login
  2. Go to my domains then select 'transfer button'
  3. Paste that code your copied recently and proceed
  4. You will receive an email from NIC to approve the request
  5. Then proceed till the payment step
  6. You will be notified via email from NIC for final approval
  7. In case you ignore that mail, the domain will be automatically transferred within 5 days to CloudSa.

Domain extensions avilable for institutes or companies are:
  • .sa
  • .com.sa
  • .net.sa (information technology, communication services, media services or postal services, for example.. internet suppliers, hosting suppliers, media and television)
  • .السعودية
Identifying relationship:
Clarify the relationship between the wanted domain name and the name in the commercial registration, or a commercial brand linked to it.

Upload documents:
Commercial registration or Commercial brand.

for more information please visit website


ccTLDs available for individuals are:
  • .sa
  • .pub.sa
  • .السعودية

Identifying relationship :

Clarify the relationship between the domain name wanted with the first and second name, first and last name or one of their shorts according to the Identifying Document or Premium Residency.


Uploading documents
Identifying Document or Premium Residency.

For more information please visit NIC website


To update the current name server please go to my domains > details > update Nameservers
Please make sure your domain is pointing to CloudSa nameservers then go to my domains detail page and click on Configure DNS then add a record with the type A
We can help managing DNS via these servers:
ns1.cloudsadns.com
ns2.cloudsadns.com
We have the following records:
A,AAAA,CNAME,MX,TXT,NS.
During the transfer you will have to renew for 1 year only.
After transfering to CloudSa you can renew your domains up to a 10 years maximum.

2LD or 3LD Domain names may be registered within the Saudi Latin ccTLD according to the following:
  1. (.sa) Dedicated to any natural person or legal entity. It is considered as a 2LD Latin domain name.
  2. (.com.sa) Dedicated only for entities that provide commercial services with a valid Commercial Registration (or equivalent) issued by a pertinent authority in Saudi Arabia (e.g., Ministry of Commerce and Investment (MOCI); or for locally registered trade names and/or trademarks with MOCI.
  3. (.edu.sa) Dedicated only for educational and training institutions that provide services directly to students (e.g., schools, universities, training institutes) with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Ministry of Education, Technical and Vocational Training Corporation).
  4. (.sch.sa) Dedicated only for kindergartens, elementary schools, secondary schools, and high schools with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Ministry of Education).
  5. (.med.sa) Dedicated only for entities that provide health services (e.g., hospitals, medical clinics, pharmacies), with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Ministry of Health).
  6. (.gov.sa) Dedicated only for governmental entities in the Kingdom of Saudi Arabia including ministries, authorities, and general agencies.
  7. (.net.sa) Dedicated to entities that provide information technology services, communications services, media services, or postal services (e.g., ISPs, web hosting, TV and news media ), with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Communications & Information Technology Commission, Ministry of Commerce and Investment, or Ministry of Media).
  8. (.org.sa) Dedicated for non-profit organizations in the Kingdom of Saudi Arabia, including societies, charities, clubs, embassies, conferences and public organizations.
  9. (pub.sa) Dedicated only for individuals.
Go to my purshases > wallet > click on Balance transfer request
Yes, you can delete it by logging into your account > my domains > details > Delete domain
Note that the domain amount is non-refundable.
Yes, Log in to your account and click on My Domains, then click on the Domain Details and click on the “Issue Domain-Validated Certificate".
We offer the following services:
  1. Unlock transfer key
  2. Renew domain
  3. Enable and disable DNSSEC.
  4. DNS management.
  5. Send authentication code to administrative officer.
  6. Edit server's names.
  7. Edit sector information.
  8. Edit administrative officer's information.
  9. Edit technical officer's information.
  10. Edit financial officer's information.
  11. Waive domain to another entity.
  12. Waive domain to another account inside CloudSa.
  13. Delete domain.
  • Go to my products page after login to your account
  • Get subscribe in one if the available email services google workspace or dmail
  • Select the no of email license you want and proceed to payment page
  • Go back to your product page and click on the detail and add a new email user
  • If you still see a notification on top of product detail page please click to open another page
  • Copy each record and go to 'my domain tab' > domain detail > configure DNS and add the records
  • Then back to the product page and make a refresh till the verification green icon appears
Please add the following:

Open Outlook and select File > Add Account

On the next screen, enter your email address, select Advanced, check the box for Let me set up the account manually and select Connect > Choose your account type.
Most of the time when you need to use this option, you can select IMAP and enter the following:
Outgoing server: mail.dmail.sa
IMAP port: 993
POP3 Port: 995
Incoming server: mail.dmail.sa
SMTP port: 465

Enter your password and select Connect

Then make sure to add mail in the app and try sending and receiving messages.
In case you are using a NS which belongs to the hosting side please contact them for support.
According to the NS in the domain detail page you must manage the DNS from the hosting provider side.
To update the current administrative info / entity name go to my domains > click on the grey icon > choose Update the entity's data/administrative coordinator
Domain Name Secure Extension (DNSSEC) is a technology that enables the registrant to protect its domain name by electronically signing the domain name data in order to enable the survey devices to verify the validity of the data as well as the validity of its source. For more information, you can visit the website for this technology ( www.dnssec.sa).
Go to my purchases > wallet > then click on 'Balance topup request'
In case you miss the communicate with the right person who created an account with CloudSa and have the access to the domain you will need to do the following to join the domain to another account:
  • Create a new account at CloudSa.sa
  • Go to my domains > click on the setting icon
  • Click on 'Update the entity's data/administrative coordinator' and fill in the form
  • Again click on the 'Joining the domain to another account'
Then our team will review your order and get back to you shortly.
Each email account comes with 30 GB, 2 TR or 5 TR space for (Google workspace)
Each email account comes with 10 GB space for (dmail)

For more details, please visit the email comparison table.
We don't offer a subdomain service
Go to my domains > detail > update names servers
Go to my domains > detail > Sub users Management > add sub users
View only or update such as: Enabling domain lock, renewing the expired domain, exporting authentication code, updating nameserver, DNS management, and updating domain administrator
Go to my domains > detail > transfer domain to another account in cloudsa
Please make sure to accept the update by approve the request on that email sent to the domain administrator
Go to my orders > detail > try to complete the pending order or reject it
Domain Lock prevents any unauthorized attempts to transfer your domain to another registrar
We don't provide a hosting service
Please contact the NS provider to assist you
No, we don't guarantee that your domain is reserved till we review your request which takes about 24 H
The revision for your request can be after making the payment, in case your request doesn't meet the requirements then your payment can be fully refunded to your account as a balance
Please go to my orders > detail > resend email
A natural person or legal entity based in Saudi Arabia, designated by the Registrant as the contact person in the domain name record
Restore the domain: it is after the end of the renewal period and the domain owner did not renew it after its expiration
Renewal: you can renew the domain before it expires
The domain TLD must be a relationship between the TLD and the entity https://help.nic.sa/en/registrant-domain-relationship-criteria
It could be rejected from NIC due to unclear or unmatched the NIC roles and criteria.
You can read more here: https://help.nic.sa/en/registrant-domain-relationship-criteria
Go to my domains > other tools > update domain administrator
Go to my products> details> add email
Yes, Go to my products and restore the product
Go to my products> details> manage license
Go to my products> details> manage license
1. Make It 8 Characters or Longer
2. Do Not Use Personal Data.
3. An English uppercase character (A-Z).
4. An English lowercase character (a-z).
5. Use a number (0-9).
6. Use a symbol (such as @).
7. Don’t use a sequential list of numbers or letters, like “abcde” or “12345.”.

Always there to help you

Technical team ready to assist you

Call support now
النطاقات السعودية